Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our software and services. By accessing or using the software, you agree to comply with and be bound by these terms. If you do not agree, you may not use the software.

2. Software Purpose

ourClockwork is a lightweight, web-based tool designed to improve organizational management by tracking metrics, assigning roles, and managing employees efficiently.

3. Access and Use

Account Creation
  • Only an email address is required to register and access the software.
  • Users can operate the software immediately after registration, with optional email verification to access full functionality.
  • Users may change their email or resend verification without restriction while using the software.
Permitted Use
  • The software is available globally, initially in English, with multilingual support planned for future releases.
  • Users must not share their login credentials or use the software for unlawful purposes.

4. Features

The software includes the following functionalities:
  • Employee and Role Management: Add, edit, and track employees and their assigned roles.
  • Metrics Tracking: Define, monitor, and visualize performance metrics.
  • Notifications: Receive real-time alerts and weekly summaries of relevant updates.
  • Customizable Views: Drag-and-drop organization charts, keyboard shortcuts, and more.

5. Subscriptions and Billing

Subscription Plans
  • Free Plan (Quartz): Limited to 10 employees and one metric per role.
  • Paid Plans: Access additional features based on the selected tier.
  • Upgrades: Attempts to exceed free-tier limits will prompt users to upgrade.
Billing and Payments
  • Subscriptions are billed monthly, based on the number of active employees and the selected plan.
  • Payments are processed securely via Stripe, and a valid credit card is required.
  • EU customers may provide a valid VAT number for compliance and invoicing.
Invoicing
  • Invoices are sent to the administrative email(s) provided under "Billing Settings."
  • The first month's charge will occur on the subscription date, with subsequent billing on the same date each month.

6. User Responsibilities

  • Users are responsible for maintaining accurate and up-to-date information within the software.
  • Permissions are assigned according to predefined roles (e.g., "Master Clockmaker," "Employee").

7. Data Privacy and Security

  • ourClockwork is committed to protecting user data. For details, see our Privacy Policy.
  • The software employs industry-standard security measures to safeguard user information.
  • Users must report any suspected unauthorized access immediately.

8. Modifications and Updates

  • The software will be periodically updated to add new features or improve existing ones.
  • These Terms and Conditions may also be updated; users will be notified of significant changes.

9. Limitations of Liability

  • The software is provided "as is," with no warranties of any kind, either express or implied.
  • ourClockwork is not liable for data loss, misuse, or unauthorized access caused by user negligence.
  • In no event shall the company’s liability exceed the amount paid by the user in the previous month.

10. Termination

ourClockwork may suspend or terminate accounts for:
  • Breach of these terms.
  • Non-payment for paid subscriptions.

Users may terminate their accounts by contacting support. Upon termination, access to the software and associated data will be revoked.

11. Governing Law

These terms are governed by and construed in accordance with the laws of your jurisdiction, without regard to its conflict of law principles.

12. Contact Information

For questions, concerns, or support, please contact us at:

Email: help@ourclockwork.com